Information about the type of meals included in the price is indicated in the rate details.
Meals may be limited during Ramadan.
Fee for an extra bed: 7,000 ₸ per night.
The number of extra beds depends on the room category. You must take a look at the information about the size of the selected room.
Depending on the capacity of the room booked, children up to the age of 7 can stay free of charge providing they share a room with their parents or guardians, in the existing beds.
You can request the documents necessary for a visa, the service is provided for an additional fee. Any additional fee will have to be paid even if the booking is subsequently cancelled, and all the agreements exist exclusively between you and the provider of the documents.
Couples checking into the same room must present a valid marriage certificate upon check-in. Otherwise, the property may reject the booking or request that a second room be booked.
Chargeable transfer from/to airport and railway station available.
Transfer from and to airport available. Cost: 10,000 ₸ both ways.
When checking into a hotel, citizens of Kazakhstan must have a green status in the Ashyq program, otherwise they may be denied check-in.
Children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Airport shuttle fee: ₸ 10,000 per vehicle (roundtrip)
Deposit for mini-bar: $ 100 per day (or mini-bar will be closed)
